#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
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| # | Status | Votes | Game | Type | Title | Last update |
|---|
Detalus apibūdinimas
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• Jei ekrane matote kokį nors klaidos pranešimą, įklijuokite jį čia.
Unknown email address when trying to recover the password for my account.
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• Prašome paaiškinti, ką norėjote padaryti, ką padarėte ir kas atsitiko
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Kokia tavo naršyklė?
Google Chrome v97
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• Prašome nukopijuoti / įklijuoti tekstą, rodomą anglų kalba, o ne savo kalba. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here. Ar šis tekstas yra translation system? Jei taip, ar jis buvo išverstas daugiau nei 24 valandas?
Unknown email address when trying to recover the password for my account.
• Kokia tavo naršyklė?
Google Chrome v97
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• Prašome paaiškinti siūlomą pakeitimą tiksliai ir glaustai, kad būtų kuo lengviau suprasti, ką jūs siūlote.
Unknown email address when trying to recover the password for my account.
• Kokia tavo naršyklė?
Google Chrome v97
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• Kas buvo pavaizduota ekrane, tave užblokavus (juodas ekranas? Nepilna žaidimo sąsaja? Klaidos pranešimas?)
Unknown email address when trying to recover the password for my account.
• Kokia tavo naršyklė?
Google Chrome v97
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• Į kurias taisykles neatsižvelgiama BGA žaidimo versijoje
Unknown email address when trying to recover the password for my account.
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• Ar taisyklių pažeidimas matomas žaidimo atkartojime? Jeigu taip, kuris veiksmo numeris?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Kokia tavo naršyklė?
Google Chrome v97
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• Kurį žaidimo veiksmą norėjai atlikti?
Unknown email address when trying to recover the password for my account.
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• Ką reikia padaryti, kad iššauktum šį žaidimo veiksmą?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• Kas įvyko kai bandei tai padaryti (klaidos pranešimas, žaidimo būsenos pranešimas, ...)?
• Kokia tavo naršyklė?
Google Chrome v97
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• Kuriuo žaidimo metu problema atsirado (koks buvo tuometinis žaidimo nurodymas)?
Unknown email address when trying to recover the password for my account.
-
• Kas įvyko kai bandei atlikti žaidimo veiksmą (klaidos pranešimas, žaidimo būsenos pranešimas, ...)?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Kokia tavo naršyklė?
Google Chrome v97
-
• Aprašykite rodomą problemą. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here.
Unknown email address when trying to recover the password for my account.
• Kokia tavo naršyklė?
Google Chrome v97
-
• Prašome nukopijuoti / įklijuoti tekstą, rodomą anglų kalba, o ne savo kalba. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here. Ar šis tekstas yra translation system? Jei taip, ar jis buvo išverstas daugiau nei 24 valandas?
Unknown email address when trying to recover the password for my account.
• Kokia tavo naršyklė?
Google Chrome v97
-
• Prašome paaiškinti siūlomą pakeitimą tiksliai ir glaustai, kad būtų kuo lengviau suprasti, ką jūs siūlote.
Unknown email address when trying to recover the password for my account.
• Kokia tavo naršyklė?
Google Chrome v97
Raportų istorija
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
Papildyti šį raportą
- Kitas stalo ID / ėjimo ID
- Ar F5 išsprendė šią problemą?
- Ar problemos atsirado keletą kartų? Kiekvieną kartą? Atsitiktiniu metu?
- If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here.
